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About
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Think in systems —
build at scale.
Amy Ngo
Staff Systems & Platform Designer
I walk into the places where structure has frayed — conflicting models, missing foundations, signal that won’t resolve — and make them coherent. I bring broken systems back to whole.
The Road
People build the houses.
I build the road.
The infrastructure running underneath — the systems everything else runs on, before a single screen ever exists.
Since I was a kid, I’ve learned and revised in systems. You’d find a little version of Amy at a small table — synthesizing, summarizing in bullet points, drawing diagrams — until she eventually realized this is how she naturally learns, reasons, and makes decisions.
Over the years, my knowledge has formed in systems and flows. I learn any software quickly because I see the flow, the logic, the mechanisms and patterns — not only the screens and the buttons. I’m drawn to complex systems, and to how system logic connects to humans.
I sketched princess characters at age seven. But my first design project was an ERP flow in Oracle — and two years later, a CRM system for an education center.
↓The Layers
The Layers
Thinking in multiple layers,
at high resolution.
I take pride in beautiful products people love. But I’m far more drawn to what holds them up.
SURFACEFOUNDATIONContextCOGNITIVE LOAD, BEHAVIORArchitectureTHE WIRES BEHIND THE WALLGovernanceONE POINT MOVES THE WHOLEContextArchitectureGovernanceTHE INVISIBLE LAYER
My proudest projects live in the invisible layer — information hierarchy, navigation, the design system, the workflow. The parts no one points at. That’s where the leverage is.
Months saved
of engineering cycles, on every build
QA & design time
shortened, not just reshuffled
Held out of drift
the system stays coherent over time
↓In the Age of AI
In the Age of AI
In the age of AI, systems thinking is the advantage.
AI raised the cognitive ceiling. It demands structured documentation, real reasoning, and the ability to communicate not only in context, but in systems. The way I work with it is different: AI are my collaborators — they think alongside me, stress-test my reasoning, and lend me their speed.
For me, AI is a new type of user.
Now that systems finally speak our language, we’ve all quietly started designing for AI. It’s becoming the main consumer of the design system — a user with its own constraints and cognitive load. So the question shifts: how do we build the ecosystem, the framework, the governance layer that lets this new user work well?
Because AI amplifies the input. If the input is wrong, inconsistencies surface everywhere — months later. One data point can structurally strengthen, or quietly break, everything downstream. A systems designer can find the root: the font base was changed to a percentage. The drift lived in a human structural decision, in the governance layer. Not caused by AI. Entirely preventable.
March 2026 · The Bilateral Pipeline
I rebuilt an entire design system from code — and closed the gap between Figma and code for good.
A workflow connecting Claude Code to Figma through MCP and the codebase. Code and Figma now mirror each other, both ways. AI moves fast in execution; developers and designers become the curators who hold the system out of drift.
Months → weekscompressed rebuild time
9 yearsof Figma-to-code friction, removed
Both waysdesign and code, automated
AI moved the bar.
But here’s what I’m sitting with: my judgement about what to build matters more now, not less. The risk is no longer shipping too slowly — it’s shipping the wrong thing faster, and watching it break silently.
I am here to keep the systems intact.
↓Selected work
So — hello.
I’m Amy Ngo.
Staff Systems & Platform Designer
I design the layer beneath the product — the architecture, the system, the governance — and I keep it whole as it grows. 10+ years in, that’s still the work I love most.
Selected work
In the invisible layer
01
Ratehub
AI-Native Workflow · Claude Code · Codebase · Figma MCP · 2026
I rebuilt the design system from code and connected Figma to the codebase through MCP — Claude Code, Figma, and Storybook in one bilateral pipeline. A rebuild that would have taken months took weeks, and design and code stopped drifting apart.
Codebase Git × Claude Code × Figma MCPEngineers & QA Cycles reducedWorkflow ArchitectDesign System
02
NielsenIQ
Platform navigation · Enterprise
Navigation and information architecture across a platform of 100+ products — used in 95 countries by Walmart, Loblaws, P&G and 23,000 B2B clients. One coherent system spanning an enormous surface: the wires behind the wall, at global scale.
100+ products95 countries23,000 B2B clients60 Billion data pointsPlatform designEnterprise-level
Strategy · Systems · Infrastructure · Platform
I build systems at scale.
Pioneered
The AI-native design-system workflow at Ratehub. Claude Code rebuilt the whole token and component set from the production codebase — no more drift.
AI-augmented workflow
Built
An AI-native bilateral pipeline at Ratehub — design and code now sync both ways, automatically.
Bilateral pipeline
Authored
Four governance documents at Ratehub — Tailwind architecture, font sizing, icon system, typography handoff — preventing a 3–6 month engineering migration before it happened.
3–6 months engineering saved
Drove
Platform UX strategy across filtering, personalization, segmentation & layout systems at NielsenIQ — 60B data points serving Walmart, Costco, Dollarama, CVS, P&G, Coca-Cola and nearly every major retailer and manufacturer.
100+ products · 95 countries
Architected
A 5-year platform-navigation vision at NielsenIQ — converging 100+ products into one unified system.
Strategic initiative · 5-year vision
Won
Walmart Canada as a client, through the NIQ Retailer rebranding.
Fortune 500 · new B2B client
Outside of work · Built with Claude
The ideas arrive faster
than the hours do.
A running list of what I’m building right now — most of it alongside Claude, just to see if it’d work. Same instinct as the day job: find the system, then build it.
Claude Design04
- Homepage — animation, strategy & build
- Project page — terminal build & animation
- Testimonial section — build
- Differentiation section — build
Claude Code03
- Amy chatbot
- Agent orchestration — career data bank
- Agent orchestration — birthday app, 3 apps in one
Claude AI03
- Tokens management & automation
- AI memory infrastructure
- Math app for kids — discover & define
Claude Cowork01
- Application automation workflow
Colophon
How this site was made.
Designed and animated by Claude Design — that’s me, Oscar — with Amy art-directing every frame and knowing exactly when to say “warmer.” The grid resolving from broken to whole, the scroll that floods the world white, the little burst spinning up the page: all of it argued out, line by line, the way the best systems get built — together. And I hid Easter eggs while I was at it — a data grid breathing beneath Amy’s portrait, the stamp that rights itself when you hover, that little burst quietly spinning. Look closely; there’s always one more. Amy brought the thesis and the taste. I brought the late nights I don’t technically have.
Mentorship · ADPList
Connect with me on ADPList.
I mentor designers on design systems through ADPList — and was named a Top 10 Design Systems Mentor for January–March 2026. If you’re untangling a system of your own, my door’s open.
Built by an AI team · This is a team effort
Let’s build the road.
amyngo2k2@gmail.comamyngo.netLinkedIn